In observance of the Holy Week, the Philippine News Agency’s online news service will be off on March 29, Good Friday, and March 30, Black Saturday. Normal operations will resume on March 31, Easter Sunday.

— The Editors

SM boosts online, offline capabilities amid pandemic

MANILA – Conglomerate SM Investments Corporation will continue building its online assets to expand market reach and meet customers’ needs, hopeful of a recovery in business and the return of vibrancy in consumer activity amid the coronavirus disease 2018 (Covid-19) pandemic. 
  
“We have been improving both our online and physical experience and operations across the group -and building new ways to serve customers: from banking, to retail, malls, and property,” SM Vice Chair Teresita Sy Coson said during the conglomerate’s annual stockholders’ meeting Wednesday. 
 
Coson said they have been able to operate hybrid ways of reaching customers and strengthen these offerings following the coronavirus lockdown.
 
SM president Frederic DyBuncio said the acceptance of ecommerce in light of the pandemic has hastened, as more people have explored various digital channels. 
 
“This pandemic has revealed that digital technology offers fundamental opportunities to connect and serve communities. We will continue to combine our online and offline capabilities to meet our customers evolving needs,” DyBuncio said.
 
During the lockdown period, SM malls and retailers have initiated click-and-collect, curbside pick-up, smartphone messaging communities for deliveries and concierge style personal shopping through social media in response to increased customer needs. 
 
“We are all actively finding new ways to improve our customer experience and operations, and we aim to transform into a stronger and more adaptive SM after the crisis,” Coson added. (PR)
 
 

Comments