(File photo)
MANILA – Telecommunications firm Globe Telecom Inc. (Globe) has assured customers that support services for both its mobile and broadband services will continue throughout the enhanced community quarantine (ECQ) in Metro Manila.
In an announcement on Monday, Globe said service support would continue during the ECQ period -- from August 6 to August 20, 2021 -- and advised its customers to take advantage of its digital support and service channels such as its GCash, GlobeOne and Globe at Home mobile applications (app).
“Customers have access to their needs from buying load, tracking of data and promos, quick troubleshooting of issues, and reporting customer service concerns while remaining safe at home,” Globe said.
For concerns that are beyond the scope of its mobile apps, it advised Globe customers to call 211 and 808 for TM users to report concerns and other self-service transactions.
Globe users have free access to select government websites -- doh.gov.ph, pia.gov.ph and ndrrmc.gov.ph -- to keep themselves up-to-date with the latest developments throughout the ECQ.
Globe prepaid, postpaid, landline and TM customers may also call government hotlines for free:
National Emergency Hotline – 911
Philippine Red Cross (PRC) Hotline – 143
PRC Emergency Response Unit – 8790 2300
Department of Health (DOH) Hotline – 8711 1001 – 02
DOH COVID Hotline – 8651 7800, 8942 6843, 1555
National Disaster Risk Reduction and Management Council (NDRRMC) Trunk Lines – 8911-5061 to 65
NDRRMC Operations Center – 8911-1406, 8912-2665, 8912-5668, 8911-1873
For home broadband customers, Globe at Home’s customer field service personnel will remain on standby to help with service repairs requiring onsite visits and assistance.
“Customers may request for onsite visit or service assistance using the Globe at Home app, also readily available for download and free to use,” Globe said.
Globe technicians have been trained to follow strict health protocols “before, during, and after their deployment.” (PNA)
