‘E-REKLAMO’. The public can now file complaints against erring government offices through the electronic ARTA complaints management system. This initiative was launched by the Anti-Red Tape Authority in Pasay City on Tuesday (April 19, 2022). (Screenshot from e-reklamo.com)
MANILA – Anti-Red Tape Authority (ARTA) Director General Jeremiah Belgica on Tuesday reminded all government offices to streamline and re-engineers services for faster transactions with the public.
“Re-engineering of processes and streamlining of processes are no longer optional activities for government agencies but they are actually mandatory,” Belgica said during the launch of the electronic ARTA complaints management system (CMS) in Pasay City.
He said national government agencies and local government units should simplify their processes for the transacting public and adopt digitization.
“We cannot automate unless we streamline our services,” he added.
In a video message, Civil Service Commission chair Karlo Nograles said the coronavirus disease 2019 (Covid-19) pandemic has underscored the need for government offices to digitize their services and provide an integrated, automated, government-wide mechanism, and real-time government-public engagement.
In line with this, ARTA launched the e-ARTA CMS, an online platform where the public can file complaints against too much bureaucracy and inefficient government services.
The public can file a complaint through e-reklamo.com.
The e-ARTA CMS is also an integrated platform between ARTA and government agencies to monitor and immediately act on the complaints of the public. (PNA)
