MANILA -- Flag carrier Philippine Airlines (PAL) on Tuesday issued an apology to passengers who experienced a delay in the release of their baggage on Monday, saying it was due to the labor shortage in its service providers.
"Philippine Airlines sincerely apologizes to passengers who, upon their arrival at NAIA Terminal 2 on 01 August 2022, were affected by the delay in the release of their check-in baggage," it said in a statement.
The extensive delay lasted for two to three hours, spokesperson Cielo Villaluna said.
She said most of the affected were passengers of PR 113 from Los Angeles, PR 115 from San Francisco, and PR 101 from Honolulu.
"We acknowledge the inconvenience caused by this delay, and we assure our passengers that improving their travel experience is our top priority," PAL said.
The carrier cited labor shortage being experienced by its third-party service providers as the reason for the delay.
PAL said this is an issue that is occurring at airports and affecting airlines globally, resulting in the lack of station loaders and baggage personnel.
Meanwhile, PAL assured its customers that it is closely working with its service partners to prevent recurrence in the delay of baggage release. (PNA)
