466 female NCR cops deployed as ‘customer relations officers’

By Christopher Lloyd Caliwan

March 28, 2023, 9:48 am

<p><em>(Photo courtesy of NCRPO)</em></p>

(Photo courtesy of NCRPO)

MANILA – A total of 466 female police officers of the National Capital Region Police Office (NCRPO) were sent off on Tuesday and turned over to the quality service lane (QSL) of the Philippine National Police (PNP) to serve as customer relations officers.

In a statement, NCRPO director Maj. Gen. Edgar Alan Okubo said these cops underwent a two-day seminar that aims to equip female uniformed personnel assigned in police stations with the quality service desk/lane with the right mindset, attitudes, skills, abilities, morals and in-depth knowledge on customer relations prior to their deployment.

He said that they will be assigned to the QSL desks in all NCRPO police stations to address the challenges as well as meet the demands and expectations of the public with regard to the delivery of basic police services.

The police officers will provide the initial point of contact for all citizen's/public concerns or problems requiring police services; proactively analyze such concerns/problems to assist in the resolution or refer to the appropriate office for action; and ensure timely feedback.

Okubo encouraged the CROs to maximize their learning and provide the public with the best service they could offer.

"Gamitin ninyo ang inyong mga natutunan at ibigay sa taumbayan ang serbisyong nararapat para sa kanila dahil marami pa tayong programa at proyekto para sa kapakanan ng ating mga kababayan at pagpapanatili ng kaayusan at katahimikan sa Metro Manila (Use what you have learned and provide the people with the services they deserve because we have many more programs and projects for the welfare of our people and maintaining peace and order in Metro Manila),” said Okubo.

He further guaranteed that NCRPO will intensify programs to the Revitalized Pulis sa Barangay so that the community can see, feel and appreciate police officers through maximum deployment to areas where police assistance is most needed.

He also guaranteed that the regional office will undertake future innovations for real-time feedback towards the activities and responsibilities of police officers.

"Align with our intention to weed out rogue police officers among our ranks and to recognize those good police officers, we will come up with a faster, more reliable, and more responsive system to get from the community both positive and negative feedback. We will generate more real-time feedback toward our vision of well-disciplined, accommodating, and well-mannered NCRPO police," Okubo stressed. (PNA)