MANILA – The Department of Social Welfare and Development (DSWD) on Friday pledged to even further improve its services after being chosen by Filipinos as the second top-performing government agency, as shown by the result of the third-quarter Tugon ng Masa survey conducted by OCTA Research.
Based on the latest OCTA survey conducted from Sept. 30 to Oct. 4, the DSWD got a rating of 75 percent, next to the Department of Education (DepEd), which posted a rating of 80 percent.
In the same survey, the DSWD was 5th among the Top 5 trusted government agencies, with a rating of 73 percent.
“On behalf of the entire DSWD under the leadership of Secretary Rex Gatchalian, I would like to express my sincerest gratitude to all Filipinos for recognizing the efforts of the DSWD in uplifting the lives of the poor and vulnerable sectors,” DSWD spokesperson, Assistant Secretary for Strategic Communications Romel Lopez, said in a statement.
“With these favorable ratings, the DSWD vows to further improve and innovate our systems and processes to provide quality and efficient services to the people we serve.”
Meanwhile, also in the Top 5 list of performing agencies are the Department of Public Works and Highways (DPWH), Department of Health (DOH), and Commission on Higher Education (CHED).
On the other hand, ahead of the DSWD as the most trusted government agency were DepEd, CHED, DPWH, and DOH.
OCTA Research is a non-profit and independent public opinion research organization. (PNA)