MANILA – Digital payment app GCash on Tuesday assured its customers that funds are "safe and secure" following a temporary downtime.
In a statement, GCash said any deduction from accounts will be adjusted before 3 p.m.
"We extended our scheduled maintenance to investigate and determined that no hacking occurred," the statement read. "We wish to further assure customers that their funds remain safe and secure. We would also like to remind customers never to share their OTP (one-time password) and MPIN (mobile personal identification number)."
OTP is automatically generated and sent to the account holder’s registered mobile number while MPIN is the numeric password to access the account from the app.
Some GCash users posted on social media about difficulty accessing the app or deduction from their account.
GCash, which has over 79 million registered users, is a wholly-owned subsidiary of Mynt, a partnership among Globe Telecom, the Ayala Corporation and Ant Financial. (PNA)