CEBU CITY -- The Department of Labor and Employment (DOLE) in Central Visayas on Monday launched its “Serbisyo, Now Na!” campaign that aims to provide the public on-time and quality service.
DOLE-7 (Central Visayas) Director Alvin Villamor, who spearheaded the launch at the regional labor office, said they initiated the campaign to encourage everyone in the department to help one another to be able to respond to the concerns and needs of their clients immediately.
“There’s a lot of work to be done and what is essential is that no concern or issue is left neglected. It has to be acted upon immediately, even if the desired results are not achieved right away. Dapat asikasuhin kaagad (The client should be served immediately),” Villamor said.
With “Serbisyo, Now Na!”, DOLE-7 demonstrates its support for the government’s campaign against red tape, he said, expressing hope that the campaign would instill a sense of moral responsibility among DOLE-7 employees, along with the value of giving due attention to the concerns or issues of their clients.
Villamor said the campaign not just aims to address the concerns of the public but also to provide immediate action on concerns raised by the department’s employees.
“The concerns of our employees are definitely of equal importance. So, I am directing the Internal Management Support Division, particularly the Human Resource Department, to be proactive and look into the needs and concerns of the employees,” he said.
Villamor also challenged all field offices, divisions and units to implement the systems that have already been put in place and work.
“You can all watch me work and I will also watch you work. I am not running away from this responsibility, which I have already embraced wholeheartedly. So, let us be in this together,” he said.
DOLE-7 Assistant Director Roy Buenafe, for his part, urged all employees to actively incorporate the initiative of “Serbisyo, Now Na!” in their daily work.
“In any transaction, the imposition of additional irrelevant items other than those listed in the documentary requirements for instance, is already red tape and that must be stopped. This is only one of the many things that we want clearly defined and we will not tolerate anybody practicing this kind of inefficiency in the office,” said Buenafe.
During the launch, “Serbisyo, Now Na!” pins were also distributed to DOLE-7 employees to remind them of their commitment to improve the quality of service they will be giving the public and to get rid of red tape. (PNA)
