MANILA -- Ridesharing firm Grab Philippines on Wednesday vowed medical and legal assistance for one of its drivers who was assaulted following refusal to carry more than the standard maximum of four passengers.
In a message sent to the media, Grab said their driver will file a case against the aggressor who booked a four-seater Grab car around 6:50 a.m. on Monday and attempted to board the vehicle with four others --one being a child -- in Barangay Del Monte, Quezon City.
The driver refused to carry five passengers which led to the altercation.
Grab said their drivers follow safety standards of car manufacturers which state a maximum of four passengers, not including the driver, for most vehicles.
“In case of accidents, the mandated insurance policy of PAMI and Grab’s third-party insurer only covers the allowable number of passengers in a car,” Grab said.
This four-passenger limit, Grab added, includes children “regardless of age.”
The transportation network company said the medical and legal support they offered is part of their firm stand against violence and inappropriate behavior.
“We wish to reiterate to our Grab community to be mindful and respectful of our standard policies, and to observe responsible use of the Grab platform to ensure safety and security to each and everyone,” Grab said.
Identities of both the Grab driver and the aggressor were withheld in compliance with data privacy laws.
The company also asked everyone to report any similar incidents through their hotline 02-883-7101 for assistance. (PNA)
