MANILA – Department of Social Welfare and Development (DSWD) Secretary Erwin Tulfo proved once more that he won’t tolerate abuses after two erring employees were meted out disciplinary actions.
The DSWD said on Tuesday that one employee assigned at the Ninoy Aquino International Airport (NAIA) and another at the satellite office in Tagbilaran City, Bohol were relieved from their posts for inappropriate behavior.
They were also reprimanded and made to undergo retraining on proper treatment of clients, according to a news release on Tuesday.
"Instead of assisting them to make them comfortable from their travel abroad, the action of the said (NAIA) employee toward the mother and child was not in accordance with the health standards set by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases for arriving minors," Tulfo reported, without specifying what the employee violated.
The Tagbilaran City employee, on the other hand, “rudely” talked to a client who inquired about inclusion in the “Pantawid Pamilyang Pilipino Program”, the conditional cash transfer program.
On July 7, Tulfo posted an apology on Facebook and vowed to investigate the incident.
Five other employees assigned at the hotline center were reprimanded and duly warned for not responding to calls.
“Reprimand at warning sa limang kasama natin sa hotline operations dahil hindi po kasi nila sinasagot ang mga tawag sa hotline. Ano pa pong silbi ng mga hotline kung wala namang sasagot (Five employees assigned to our hotline operations were reprimanded and warned for not answering calls. What is the use of hotline numbers if no one will answer the calls)?" Tulfo said in a statement. (PR)
