Misamis Oriental Governor Peter M. Unabia during the flag raising ceremony on Monday (August 1, 2022). (Image courtesy of Misamis Oriental PIO)

CAGAYAN DE ORO CITY – The Misamis Oriental provincial government will establish a complaint hotline to accommodate and validate claims from constituents of unsatisfactory service and erring public servants.

Governor Peter Unabia said Monday the hotline would be a localized version of hotline 8888, the Citizen's Complaint Center, which was introduced during the administration of former President Rodrigo Duterte.

“I have heard feedback about not giving a good service to the public. To validate the issue, we will be having a hotline,” he said.

Unabia also said putting up a hotline that directly receives responses from the public is part of his administration's agenda on participatory and consultative governance.

He assured, however, that the hotline will not entertain anonymous complaints.

“What happened in 8888 is that several complaints were anonymous, and the local chief executives moved to create a team defending them against the anonymous complaints,” Unabia said.

He also noted that personnel and officials at the provincial Capitol will undergo review, especially those under the job order or contractual arrangements.

“We will look into it if their assignment were merited on their expertise on the job or a political accommodation,” he said.

The review of Capitol personnel, Unabia said, is in line with the call of President Ferdinand Marcos Jr. on the “rightsizing” within the government agencies and instrumentalities, as mentioned in the latter's first State of the Nation Address last week. (PNA)