DepEd-3 to launch PH's 1st online complaint referral, tracking system

By Zorayda Tecson

October 13, 2023, 6:55 pm

CITY OF SAN FERNANDO, Pampanga – The Department of Education (DepEd)-3 (Central Luzon) will launch before the end of the year a public assistance referral and tracking system for immediate response and prompt action to the public’s complaints and concerns.

A project of the DepEd Public Affairs Unit in partnership with the DepEd Information and Communications Technology Unit and the Microsoft Philippines, Inc., it is the first regional online system in the country where the public may file queries, complaints and concerns that need immediate action from the education department.

“Ito ay isang online-based referral and tracking system through the use of Microsoft applications upang mapabilis ang action sa mga (This is an online-based referral and tracking system through the use of Microsoft applications to hasten action on the) complaints that will be received by DepEd Region 3,” the agency's regional director for Central Luzon, May Eclar, said in a news program on Friday.

She thanked Microsoft Philippines, Inc. which serves as DepEd’s partner in making and running the system free of charge to the government.

“Excellence in service with integrity yan ang gusto nating itatatak sa pagseserbisyo (this is what we want to keep in the delivery of service),” Eclar added.

Sol Solomon, division public assistance coordinator of the School Division Office-Zambales, said the system is a “big help” since the public’s concerns can easily be resolved.

“Malaking bagay ito ginawa na dahil unang-unang yung haba ng proseso dun sa mga stakeholders natin na may complaint and inquiries ay mapapadali, one click away lang (This is a big thing because first of all, the long process on the complaints and inquiries of our stakeholders will be faster, just one click away),” Solomon said.

John Paul Pallasigui, DepEd-3 information technology coordinator, said the system is one of the innovations of their office that will streamline the process of resolving issues that can boost the public’s trust and confidence in the department. (PNA)