2 private firms collab to boost passenger experience in Cebu airport

By John Rey Saavedra

February 28, 2024, 7:23 pm

<p>The Mactan Cebu International Airport Terminal 2 international departure area. <em>(PNA file photo)</em></p>

The Mactan Cebu International Airport Terminal 2 international departure area. (PNA file photo)

CEBU CITY – A private firm has partnered with an airline company in setting strategic plans to bolster passenger experience at the second busiest airport in the country, the Mactan Cebu International Airport (MCIA).

In a statement, the Aboitiz InfraCapital GMR Megawide Cebu Airport Corporation (GMCAC), which manages MCIA, is collaborating with Cebu Pacific in the effort to lay down plans to enhance network development, customer experience, operational efficiency and environmental sustainability.

Athanasios Titonis, MCIA chief executive officer, said Aboitiz InfraCapital GMCAC is steadfast in its commitment to delivering excellence in airport management, exemplifying that Filipino service is truly world-class.

“This collaboration with Cebu Pacific signifies a substantial stride towards realizing our vision for MCIA as the gateway of tourism in the Philippines. Together, we will work tirelessly to innovate and enhance every aspect of the passenger journey, ensuring a seamless and memorable experience for all travelers,” Titonis said.

According to GMCAC, specific plans for MCIA include better connectivity between the airport’s domestic and international terminals, new dining and retail offerings, and the introduction of on-site electric vehicles to reduce the airport’s carbon footprint.

“The thrust of Aboitiz InfraCapital - through our airports business – is to improve the country’s gateways and provide a world-class travel experience to boost tourism further. By forging this strategic partnership with Cebu Pacific, we will be able to pursue our aspiration to spearhead an airport experience and identity that is uniquely Filipino,” said Aboitiz InfraCapital vice president and head of airports business, Rafael Aboitiz.

Cebu Pacific, one of the many domestic and international airlines operating at the MCIA, flies 23 domestic and four international destinations.

“Cebu Pacific is proud to operate its largest base outside Manila in one of the best airports in Asia. Partnering with Aboitiz InfraCapital GMCAC will help us reaffirm our commitment to provide safe, accessible and affordable air transport and elevate the travel experience of our passengers,” CEB president and chief commercial officer Xander Lao said.

Dee Verano, corporate affairs and branding associate manager at GMCAC, told the Philippine News Agency that the agreement was signed on Feb. 19 in Pasay City. (PNA)