CSC secures ADB support for digitalization program

By Jose Cielito Reganit

April 17, 2024, 6:09 pm

MANILA – The Civil Service Commission (CSC) has secured a commitment from the Asian Development Bank (ADB) to provide technical assistance to its digital transformation (DX) strategy.

"ADB’s support marks the beginning of a new chapter in our digital journey in the CSC,” Chairperson Karlo Nograles said in a news release on Wednesday.

“This technical assistance is crafted to enhance our institution’s comprehension and capabilities in navigating the digital landscape to ensure that our services remain responsive and user-centric," he added.

He underscored the importance of this partnership in advancing the Commission’s digital agenda.

The technical support for Information Technology Research and Advisory Services to advance CSC’s digital maturity is set to be delivered by Ernst & Young (EY) LLP (India).

EY’s assistance will focus on several key areas, including digital capacity and information and communications technology (ICT) resource assessment, development of an enterprise-level digital strategy, creation of a governance framework for the DX process, and tailored capacity enhancement programs for CSC personnel.

To be implemented within two and a half years, the project will also involve designing a change management program and assessing the impact of ICT systems on people and processes through the conduct of user-readiness assessments and change adoption workshops.

Nograles expressed the agency’s gratitude to ADB and EY for their technical assistance.

“Given the ambitious nature of our digitalization goals, we recognize the need to seek guidance from seasoned experts. We express our anticipation for a fruitful collaboration with EY India as our resource persons and consultants. Their expertise and insights will contribute undoubtedly to our DX transformation journey,” he said.

According to the CSC, the commitment was sealed during Kick-Off Meeting for the ADB Technical Assistance (Supporting the Digital Transformation of the Civil Service) last April 8 at the agency’s Central Office in Quezon City.

Nograles, Commissioner Aileen Lourdes Lizada, ADB Country Director for the Philippines Pavit Ramachandran and ADB Principal Management Specialist for eGovernance Seok Yong Yoon led the meeting.

Also present were EY LLP Project Management Specialist Debarchana Bhattacharya, EY Philippines Technology Consulting Leader Lee Carlo Abadia, and EY Global Leader for People Consulting Shalinder Bakshi, EY Philippines Enterprise Architecture Expert Norbin Astero, Change Management Expert Pauline Laurenz Go, and EY India Capacity Building Expert Bhaskar Goel, and other CSC officials. (PNA)