Department of Social Welfare and Development Secretary Rex Gatchalian (File photo)
MANILA – Department of Social Welfare and Development (DSWD) Secretary Rex Gatchalian on Thursday underscored the critical role of digital skills in modernizing social welfare services as the department holds a five-day business intelligence training workshop.
"Digital transformation is no longer a luxury but a necessity. This training represents a crucial step in ensuring our teams are equipped with tools and the right skills to use them effectively. Our goal is to make social welfare services more accessible, transparent, and responsive to the needs of the Filipino people,” he said in a news release.
The workshop until April 19 focuses on enhancing the data skills of DSWD employees through the use of Tableau, a cutting-edge business intelligence tool. It is a key component of the broader Information, Communication and Technology (ICT) Empowerment agenda of the agency.
Gatchalian said the agenda is aimed at equipping the DSWD with the necessary digital tools and skills to better serve the Filipino people.
Tableau, a renowned business intelligence tool, is set to drive how DSWD operates. With its robust data visualization capabilities, this tool would enable users to swiftly transform raw data into intuitive graphs and dashboards.
This skill set is not just a tool but a crucial asset for DSWD, as it enhances the agency’s decision-making processes, enabling a more agile response to social welfare needs.
DSWD’s chief information officer, Assistant Secretary Julius Gorospe, detailed the workshop’s impact.
"By learning how to use business intelligence tools, our offices can leverage real-time data to drive better decisions, streamline operations, and ultimately provide superior service to our beneficiaries. This is a key milestone in our journey towards a fully digital future,” Gorospe said.
Information and Communications Technology Management (ICTMS) Director Christian Joseph Regunay said the training is not just about learning a tool.
“It's about embracing a culture of data-driven decision-making that aligns with our commitment to transparency and accountability to those we serve,” he added.
The training is led by a panel of esteemed resource speakers, each recognized as industry experts in their respective fields.
They are William Chong, Regional Sales Director of Quandantics of Malaysia; Charles Ty, account executive of Tableau; and Michael Anthony Labrador, information technology officer. Their expertise and insights will undoubtedly enrich the learning experience of all participants.
The ICT agenda supports Gatchalian’s vision of a digitally empowered department that can adapt to the evolving demands of public service in the Philippines.
This initiative highlights the department's commitment to using technology to improve its services and sets a standard for digital excellence in government operations. It aims to improve every facet of social welfare delivery. (PNA)
