ESPRESSO MORNINGS
By Joe Zaldarriaga
NAIA heat
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At the peak of the Holy Week exodus, the Ninoy Aquino International Airport (NAIA) once again made headlines for the wrong reasons.
Travelers—many of whom are rushing for a reprieve from the hectic city life, or to be with their families for the break—had to endure the sweltering heat at the NAIA Terminal 2 on Holy Wednesday due to power fluctuations.
According to the Manila International Airport Authority (MIAA), the problem was due to a high power load triggered by the high heat index outside of the terminal. Meralco clarified that there was no problem in terms of power supply which was confirmed by MIAA as well.
While operations in check-in counters, baggage handling systems, and security remained functional thanks to generators, it was not enough to power the air conditioners, thus the discomfort to travelers rushing on the eve of the Easter Triduum. The MIAA brought in industrial fans to ease travelers’ discomfort.
What makes the situation more disappointing is that the MIAA had repeatedly assured the public of the airport’s readiness for the expected influx of travelers for the Holy Week break. Over a million passengers were recorded by MIAA from Palm Sunday to Easter Sunday.
This is not the first time that the country’s main gateway was beset with problems during a crucial travel period. NAIA made international headlines on New Year’s Day 2023 after technical issues forced a shutdown of the Philippine airspace.
News reports in the days leading to the Holy Week break also highlighted new and old problems in NAIA. From bed bugs to rats at airport terminals, issues hounding the gateway highlight the fact that NAIA badly needs private sector intervention.
I share the view that public-private partnerships (PPPs) offer an effective way forward to addressing situations that require urgent attention and action for the collective benefit of the public. This is why the looming entry of a private consortium to manage and upgrade NAIA is a welcome development.
If any, the Holy Wednesday incident serves as a major challenge to the consortium led by San Miguel Corp. (SMC) to drastically improve the situation at the airport to deliver a well-deserved pleasant experience to our travelers. Hopes are high that NAIA will soon be at par with South Korea's Incheon airport given that the latter’s operator is part of the consortium.
We Filipinos deserve better. Our visitors deserve better.
While we have yet to see how the SMC-led consortium will rise to the challenge, I am optimistic given the group’s commitment to invest over PHP122 billion for the NAIA modernization program within a period of 25 years.
In the case of NAIA, the private consortium is expected to bring the much-needed upgrades to airport services not only for the well-deserved convenience of our travelers but also to drive economic growth and improve the Philippines’ image and reputation to the international community.
By taking over the maintenance and management of the airport, the private sector effectively shares its wealth of resources, expertise, and experience to deliver quality essential services and projects to the public in the most effective and efficient way possible.
It must be noted that with PPPs, private sector investment is maximized for the collective benefit of the public. By relieving the government of airport maintenance and management costs, public funds can be allocated for other social services or projects that require additional financial support.
There are still a few months left before the private consortium comes in to manage NAIA and take over its problems as well. Until then, the current management should do its best to address recurring problems at the airport and respond better to difficult situations.
Editor’s note: The opinions expressed in the foregoing article are solely the author’s and do not reflect the opinions and beliefs of the Philippine News Agency (PNA) or any other office under the Presidential Communications Office.
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About the Columnist
Mr. Joe Zaldarriaga, fondly called "Manong Joe", is a distinguished figure in the country’s corporate communications landscape. Holding the position of Vice President and Head of Corporate Communications at Manila Electric Company (Meralco), he has orchestrated unparalleled success for the utility company, winning accolades for their brand of service communications.
Under his guidance, Meralco achieved unprecedented milestones, clinching a historic 3-peat Company of the Year title at the IABC Philippine Quill Awards, scoring the only PR Team of the Year trophy bestowed at the Anvil Awards, and securing numerous honors at international and local communication awards.
Manong Joe's leadership also extends as a respected member of the Board of Trustees for the Public Relations Society of the Philippines (PRSP), concurrent with his role as Chairman of the International Association of Business Communicators Philippines (IABC Philippines) where he also served as its President.
Manong Joe is a distinguished awardee of the medallion of honor and scroll of commendation from the University of Manila, owing to his years in public service as a communications professional. He shares his insights through columns in renowned publications, including The Philippine Star’s The Z Factor, and Philippine News Agency's ESPRESSO MORNINGS.