CEBU CITY – To fully implement the law on ease of doing transactions for car registrations and driver’s licenses, the Land Transportation Office (LTO) in Central Visayas has strictly imposed the “no cut-off” policy in its regional, division and satellite offices, an official said Wednesday.
LTO-7 regional director Glen Galario said under the new policy, LTO employees are obliged to accommodate all clients during office hours and warned them against the illegal practice of “quota system”, which sets the number of transactions the office will serve in a day.
Galario said he issued an office order prohibiting such practice in all offices of the LTO in the region.
The order also mandates the maximization of site support and fast communication methods for every transaction requiring confirmation or verification from other LTO offices.
“This (quota and cut-off system) is a clear violation of Section 9 (f) of the Republic Act (RA) No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” Galario said.
He said all clients who arrive at their respective office premises within the official working hours must be served and attended to even during noon break or past the regular working hours in the afternoon.
In his order, Galario said that if the completion of processing transactions exceeds the regular operating hours, “the personnel attending to such transactions shall be entitled to overtime pay subject to the usual accounting and audit guidelines.”
He said advising clients to go to other LTO offices or any automatic refusal to accept transactions, and distribution of priority numbers before office hours or outside the office premises are strictly prohibited.
“The use of fast communication methods such phone calls, Messenger, Viber or other similar means should be maximized to fast track the processing of LTO transactions,” he added.
Galario issued the order after his office received mounting complaints from applicants of being asked to return the next day or go to other LTO offices that can accommodate their applications for a driver's license or car registration since they have reached the quota for that day.
Personnel who will not comply with his order will face administrative cases, he added. (PNA)