AirAsia's affected system causes 'some' delays – MIAA chief

By Ma. Cristina Arayata

April 16, 2024, 4:07 pm

<p>AirAsia <em>(File photo by Ma. Cristina Arayata)</em></p>

AirAsia (File photo by Ma. Cristina Arayata)

MANILA – Budget airline AirAsia's information technology (IT) system at the Ninoy Aquino International Airport Terminal 2 encountered a problem, causing "some" delays and the shift to manual processing at its check-in counters Tuesday morning, the Manila International Airport Authority (MIAA) said.

"The NAIA Terminal 2 manager said a post of AirAsia's telco (telecommunication) provider fell earlier in the morning. So the system was down, but they (AirAsia) have been coordinating with the telco," MIAA Acting General Manager Eric Jose Ines said in an interview.

The Philippine Airlines and MIAA's systems were not affected since they have different telecommunication providers, he said.

Ines said such problems arise which could result in the manual processing of passengers and the airlines are the ones that coordinate with their telecommunication providers.

As of 3:01 p.m., AirAsia Philippines spokesperson Steve Dailisan told the PNA the telecommunication firm had worked to resolve the issue and fixed the line problem.

He added there were no delayed flights due to internet connection problems, but had resorted to manual check-in in the morning. (PNA)