BPI services temporarily unavailable

By Anna Leah Gonzales

April 16, 2024, 2:02 pm Updated on April 16, 2024, 5:03 pm

MANILA – Bank of the Philippine Islands (BPI) said some of its services were temporarily unavailable on Tuesday.

In a Facebook post, the bank said automated teller machine withdrawals, cash accept machine deposits, debit card purchases, BPI app, BPI online, and use of BPI online credentials for payments and loading using third party apps are currently not available.

"Our system is still processing the unusually high weekend transactions due to tax payments," it said.

BPI initially targeted to have already resolved the issue before 12 noon, adding it will advise clients as soon as the processing is completed.

In a separate advisory issued this afternoon, BPI said, however, that "processing of transactions is taking longer."

"We continue to work on restoring the affected services as soon as possible. Thank you for your patience and understanding," it added.


In another advisory issued this afternoon, the bank said that as of 2:40 p.m., all services are now available.

"We have resolved the unavailability of ATM withdrawals, CAM deposits, debit card purchases, access to the BPI app and BPI online, as well as using BPI online credentials for payments and loading via third-party apps. You may now resume your everyday banking transactions," BPI said. (PNA)